Reduce downtime
Give your team a dependable support path and proactive maintenance that keeps everyday technology issues from becoming longer interruptions.
SUPPORT · SECURITY · CLOUD · CONTINUITY · TECHNOLOGY PLANNING
Your Outsourced Business Technology Department
Business Care brings day-to-day IT support, Microsoft 365, cybersecurity, networking, backup and practical technology planning into one accountable managed relationship built around how your business actually operates.
Johannesburg-based support
Assessment before recommendation
No portal account required to start
Commercial modelManaged · assessment-led
Core focusOne accountable IT partner
Reference base feeFrom R500 / month
Best next stepComplete an environment assessment
THE BUSINESS PROBLEM
Technology becomes harder to manage when responsibility is fragmented
Support tickets, Microsoft 365, cybersecurity, backups, suppliers and technology decisions often end up spread across different people. Business Care gives the business one relationship with clearer ownership and ongoing context.
Give staff one place to get help
Users know who to contact for devices, Microsoft 365, email, printers, connectivity and common technology problems.
Strengthen technology risk controls
Bring cybersecurity, backups, access, patching and practical risk reduction into the same managed relationship.
Manage Microsoft 365 properly
Support users, licences, mailboxes and collaboration services as part of the wider technology environment.
Plan technology with confidence
Make better decisions about devices, cloud services, security, upgrades and future investments with practical guidance.
Scale support as the business changes
Adjust the managed relationship as users, locations, systems and operational requirements grow.
WHAT BUSINESS CARE CAN BRING TOGETHER
Individual JITC services coordinated around one managed relationship
Business Care is not a replacement for the underlying services. It is the managed framework that combines the right capabilities, responsibilities and support model around your environment.
Managed IT Support
Remote and on-site support, device troubleshooting, maintenance and day-to-day assistance for business users.
Explore serviceMicrosoft 365 & Cloud
Administration, user support, email, collaboration, licences and practical cloud guidance.
Explore serviceCybersecurity
Layered security guidance, patching, access controls, endpoint protection and staff-focused risk reduction.
Explore serviceNetworking & Wi-Fi
Reliable office connectivity, troubleshooting and ongoing support for the network your team depends on.
Explore serviceBackup & Recovery
Reviews of supported backup status, failure escalation and practical recommendations; backup services and recovery work are scoped separately.
Explore serviceTechnology planning
Regular reviews, documentation, supplier coordination and recommendations aligned to business priorities.
HOW IT STARTS
Assessment first, then a managed-service recommendation
Business Care is deliberately not an instant checkout product. JITC confirms the environment and support requirements before final commercial terms are agreed.
Request an assessment
Tell JITC that you are considering Business Care. New customers can start without already having a portal account.
Complete the environment brief
Share the number of users and locations, current support arrangement, key issues, security and backup position and support priorities.
Assess the environment
JITC reviews the technology environment, support demand, risks and any areas that need clarification before pricing.
Recommend the right scope
We confirm the support model, inclusions, managed-user scope, onsite requirements and commercial terms.
Onboard & support
After agreement, JITC documents the environment, establishes support channels and begins the managed relationship.
PLANNING REFERENCES
Use the tiers to understand likely support depth — not as a final quotation
The old Base Fee / Managed User switch has been replaced with clearer pricing references. Final pricing is confirmed only after JITC understands the users, devices, locations, systems, onsite support and risk requirements.
Essential
R500 / month reference base
Businesses that want dependable assistance with everyday technology problems, without ongoing security monitoring.
Reference base feeR500 / month
Managed-user referenceR295 / user / month
Final priceAfter assessment
- Remote IT support
- PC and laptop troubleshooting
- Microsoft 365 and business email assistance
- Printer and network troubleshooting
- Help when workplace technology stops working
Professional
R750 / month reference base
Businesses that want reliable support, regular maintenance and visibility into potential security risks.
Reference base feeR750 / month
Managed-user referenceR345 / user / month
Final priceAfter assessment
- Everything in Essential
- Security monitoring of covered computers and business mailboxes
- Security alerts and reporting
- Proactive IT maintenance
- IT documentation
- Backup health reviews for supported backup systems
Complete
R1,000 / month reference base
Businesses that want additional incoming email threat protection and a more hands-on IT management relationship.
Reference base feeR1,000 / month
Managed-user referenceR365 / user / month
Final priceAfter assessment
- Everything in Professional
- Additional incoming email threat filtering
- Employee IT setup and access changes
- Technology supplier coordination
- Twice-yearly business technology reviews
- Priority support handling during agreed business hours
Pricing clarity: these figures are reference starting points carried forward from the existing Business Care model. They are not an online quote. Device mix, user count, locations, travel, onsite support, backup scope, security requirements, Microsoft licensing and third-party services can change the final monthly agreement.
Want a quick planning estimate first?
Calculate Your Business Care Needs
Use the Business Technology Estimator to think through users, technology priorities and the likely support model before requesting a formal assessment.
WHO IT FITS
Best for businesses that value accountability, responsiveness and long-term technology context
Businesses without internal IT
You need one accountable technology partner that can act as your practical outsourced IT function.
Growing teams
More users and devices are creating more support demand, administration and technology decisions.
Professional service firms
Reliable systems, email, security and responsive support are important to client service and daily operations.
Businesses using several IT suppliers
You want clearer ownership instead of calling different providers whenever something goes wrong.
Teams with recurring IT disruption
The business is losing time to repeat issues, reactive fixes and technology that is not being maintained consistently.
Businesses planning for growth
You want technology decisions, security and support capacity to grow in a controlled way alongside the organisation.
NOT SURE HOW MUCH SUPPORT YOU NEED?
Start with the Business Technology Estimator
Use the free estimator for an initial view of the support and technology areas your business may need, then request a Business Care assessment when you are ready to turn that into an agreed service scope.
FREQUENTLY ASKED QUESTIONS
Business Care questions
Is Business Care a fixed package?
+No. The displayed tiers are planning references, not instant-buy packages. JITC assesses your users, devices, locations, systems, support demand and risk requirements before confirming the final managed-service scope and price.
How does the pricing work?
+Essential is R500 per month plus R295 per managed user; Professional is R750 plus R345 per managed user; Complete is R1,000 plus R365 per managed user. These are reference prices before VAT. Additional devices, infrastructure, licences, onsite requirements and separately scoped work may affect the final quote.
Can Business Care include on-site support?
+Yes. The agreed service can combine remote and on-site support. The amount and frequency of onsite support is confirmed during assessment because it depends on location and operating requirements.
Do you replace our internal IT person?
+Business Care can operate as an outsourced IT function or complement an internal IT resource. The assessment determines which responsibilities JITC should own and which stay with your team.
What protection is included?
+Essential provides IT support without ongoing security monitoring. Professional adds monitoring of covered computers and business mailboxes, alerts and reporting, proactive maintenance and reviews of supported backup systems. Complete also includes additional filtering of incoming email threats. Security monitoring is not a guarantee that threats will be prevented or remediated.
Are backups, licences and incident response included?
+Backup health reviews apply to supported systems JITC can access. Backup software, storage, recovery projects, additional licences and security incident remediation are not automatically included and are confirmed in the service agreement.
What do the Complete management benefits mean?
+Complete includes routine authorised employee account and access changes, technical coordination with relevant suppliers, two scheduled technology reviews each year and preferential support queue handling during agreed business hours. Complex projects, third-party response times and after-hours support are separately scoped.
How quickly can Business Care be implemented?
+Timing depends on the size and complexity of the environment. After the assessment and agreed scope, JITC prepares an onboarding approach designed to document the environment and minimise disruption.
Can Business Care support multiple locations?
+Yes. Multi-location businesses can be supported, but location count, connectivity, travel and onsite requirements are considered when JITC prepares the service proposal.
Can Business Care grow with us?
+Yes. The managed relationship can be reviewed as users, locations, devices and technology requirements change. JITC can recommend scope changes rather than forcing the business to stay on an unsuitable fixed package.
READY FOR A MORE ACCOUNTABLE IT RELATIONSHIP?
Start with your environment, not the biggest package
Request a Business Care assessment and JITC will review your users, systems, support priorities and technology risks before recommending the right managed-service scope.